Transforming Primary Care

National Contract changes are transforming General Practice

When you now contact us, our team of care Navigators and Navigators in training will ask a few more questions to assess the urgency of your needs.

Following this assessment, you will be signposted to the most relevant member of our multi-disciplinary team to deal with your concerns. This includes our Community Pharmacists, Practice Pharmacists, and Community eye services, Practice Nurses, Prescribing Nurse practitioner, Mental Health Nurses, physiotherapists, Care coordinators, GPs and GP access hubs.

For clinically urgent concerns, an appointment will be offered within one working day, depending on availability. Where an urgent concern arises and we are unable to offer an appointment within this time frame, our Care Navigators will direct you to alternative urgent care providers such as 111, urgent care centres or A&E.

Non-urgent needs:

if the concerns are assessed as non-urgent clinically but require a telephone or face-to-face appointment, we will schedule this within two weeks or you will continue to have the option to contact us via the E-consult function on our website.

If you cannot contact us or when your GP practice is closed:

    • Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)

    • If you are unwell and need medical help: visit NHS 111 online or call 111

    • For expert advice and medicines: visit your local pharmacy

    • Mental health emergency: visit NHS 111 online or contact the Oxleas crisis line on 0800 330  8590

What NHS 111 cannot do:

    • Issue fit notes. You need to contact your GP for these

    • Make or cancel appointments for you in other parts of the NHS

Other ways to contact NHS 111:

    • If you need help in other languages, call 111 and ask for an interpreter or

We hope that the above will increase capacity in terms of the numbers of patients we are able to help and improve your access to care.

Transformation takes time, please be patient. We appreciate your help and support in this transition.

GP Net Earnings

All GP practices are required to declare the mean earnings (e.g. average) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Manor Brook Medical Centre in the last financial year (2023-24) was £33,499 before tax and
National Insurance. This is for  8  part time GPs and 4 locum GPs who worked in the practice for more than six months

Car Parking and Disabled Access

Car Parking

There are a limited number of parking spaces in the car park at the rear of the building. We ask you to respect the reserved parking for medical staff and the disabled driver spaces. There is also free parking available in surrounding areas.

Disabled Access

The centre has disabled access, designated disabled parking bays and disabled toilet facilities. Please do not hesitate to let us know if you have any special difficulties or requirements when visiting the centre.

Zero Tolerance

A zero tolerance policy to violent, threatening and abusive behaviour is now in place throughout the National Health Service. The staff in this practice have the right to do their work in an environment free from such behaviour and everything will be done to protect that right.

At no time will any violent, threatening or abusive behaviour be tolerated in this practice.

Training Practice

As we are a training practice you may be offered an appointment with a GP registrar who is a fully qualified doctor. These doctors spend either six or twelve months with us before finding their own practice or returning to hospital work.

Medical students, who are not yet qualified, occasionally sit in during consultations with your GP or nurse or they may see you separately prior to your consultation. You will be informed by the receptionist when a medical student is with your GP. Please inform the receptionist if you would prefer a student not to be present during your consultation.

Privacy Notice

Manor Brook Medical Centre uses personal and confidential information for a number of purposes. Our privacy notice provides a summary of how we use your information.

We are committed to protecting your privacy and will only use information collected lawfully in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.

Our privacy notice will explain about how we will use and protect any information about you that you give us. Please click here for more information

 

Practice Philosophy

The practice team at Manor Brook Medical Centre are committed to providing the highest standards of primary care. We believe that general practice is the best place to receive medical attention for all patients throughout their lifetime.

In our privileged position as a general practice we have access to comprehensive medical records and feel we are able to know both you and your family well. We believe that all patients should have equal access to all our services.

We encourage our patients to consult the same doctor when possible for continuity of care.

Non NHS Examinations and Services

Medical examinations for special purposes, eg. elderly driver, insurance, HGV, pre-employment, fitness to undertake sport/travel can be provided by special arrangement.

Please contact the reception for further details. Please bring the form to reception for completion by GP.  Completing the form and private medical examinations are a chargeable service

There is a charge for these services – please check with the receptionist when you book. The list of Non-NHS fees can be found below.

Fees for GP services