Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our appointment request form, Monday to Friday from 8am to 6:30pm.
- phone us on 020 8856 5678, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 020 8856 5678, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Accurx
- phone us on 020 8856 5678, Monday to Friday from 8am to 6.30pm
Non-urgent advice: If you need help when we are closed
Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
If you are unwell and need medical help: Visit NHS 111 online or call 111
For expert advice and medicines: Visit your local pharmacy
Mental health emergency: visit NHS 111 online or contact the Oxleas crisis line on 0800 330 8590.
What NHS 111 cannot do:
- Issue fit notes. You need to contact your GP for these
- Make or cancel appointments for you in other parts of the NHS
Other ways to contact NHS 111:
- If you need help in other languages, call 111 and ask for an interpreter or
- For BSL use www.signvideo.co.uk/nhs111/
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.