Transforming Primary Care

National Contract changes are transforming General Practice

When you now contact us, our team of care Navigators and Navigators in training will ask a few more questions to assess the urgency of your needs.  Following this assessment, you will be signposted to the most relevant member of our multi-disciplinary team to deal with your concerns. This includes our Community Pharmacists, Practice Pharmacists, and Community eye services, Practice Nurses, Prescribing Nurse practitioner, Mental Health Nurses, physiotherapists, Care coordinators, GPs and GP access hubs.

For clinically urgent concerns, an appointment will be offered within one working day, depending on availability. Where an urgent concern arises and we are unable to offer an appointment within this time frame, our Care Navigators will direct you to alternative urgent care providers such as 111, urgent care centres or A&E.

Non-urgent needs:

if the concerns are assessed as non-urgent clinically but require a telephone or face-to-face appointment, we will schedule this within two weeks or you will continue to have the option to contact us via the E-consult function on our website.

If you cannot contact us or when your GP practice is closed:

  • Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)
  • Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
  • If you are unwell and need medical help: visit NHS 111 online or call 111
  • For expert advice and medicines: visit your local pharmacy
  • Mental health emergency: visit NHS 111 online or contact the Oxleas crisis line on 0800 330  8590

What NHS 111 cannot do:

  • Issue fit notes. You need to contact your GP for these
  • Make or cancel appointments for you in other parts of the NHS

Other ways to contact NHS 111:

We hope that the above will increase capacity in terms of the numbers of patients we are able to help and improve your access to care.

Transformation takes time, please be patient. We appreciate your help and support in this transition.